The computer is labeled as having 4GB of RAM but it only has 2GB

CASEYCHR

I purchased a computer from an authorized reseller, serial ****, online missing 2GB of RAM.  The computer is labeled as having 4GB of RAM and the receipt states there is 4GB.  When I go to the Windows control panel it clearly shows there is only 2GB.

 

I realize normally you can send it back but my daughter installed her video game, SIMS, on the computer using the one product license key received with the software.   

 

This was a present for my daughter’s Thirteenth birthday and seeing her cry was difficult.  Anything you can do to help me resolve this issue will be greatly appreciated.  I can provide you a screen shot of the Window control panel showing that there is only 2GB and a picture of the computer showing there should be 4GB.

 

[edited for privacy]

Sharanji

hi...

 

This specification of this model has 4GB memory, however, it seems that you have purchased a refurbished computer that does not have the orginal Acer specification.

You need to contact the retailer from whom you had purchased the computer to get more information, since it is a refurbished one.