No wireless connection 5620z

Janey
Janey Member Posts: 3 New User

My husband's company laptop is an Extenza 5620Z and the wireless connection is no longer working.  I've tried turning the wireless switch on the front off and on but it makes no difference.  The communication light is flashing slowly.  Don't know whether it usually does this or if it is normally steady on.  I've connected the laptop to the router with an ethernet cable and that works but he needs a wireless connection as the router is in the hallway and his office is upstairs.  Don't have a long enough cable.  Can anyone help please ?

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi Janey!

     

    Firstly, try using System Restore to a date you knew that the wireless was working. If this fails:

     

    Reinstall the wireless driver here, make sure you select the correct OS for your Extensia. If you're not certain on which wireless card you have in your laptop, install and run the hardware vendor program here. This will tell you which driver to download.

     

    If the above fails to work, the wireless card may have stopped working, and will need to be checked by a technician.

     

    Hope this helps!

  • Janey
    Janey Member Posts: 3 New User

    Thank you.  I'll give that a try.

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