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vga driver update W8.1 Aspire E1-531

Hello, after installing all available windows 8.1 updates from the Acer website for my laptop Aspire E1-531NXM12EH004 running on Windows 8.1(after upgrade), I get this message:

"This system does not meet the minimum requirements to install the software." when installing update "VGA_Intel_10.18.10.3304_W81x64".

Are there more people encountering this problem?  Is this a failure made by Acer ?

Unfortunately Acer customer service isn't responding to my questions, so I would give it a try overhere.

 

IMO the "VGA_Intel_10.18.10.3304_W81x64" update isn't compatible for my laptop, because this contains a 2nd gen Intel Pentium Core(B960) with  Intel R HD graphics 2000,  the "readme" file displays something else:

 

I.  INSTALLATION INFORMATION

Supports Intel(R) Iris(TM) graphics, Intel(R) Iris(TM) Pro graphics, and Intel(R) HD graphics on:

 4th Generation Intel® Core™ Processor Platform
 4th Generation Intel® Core™ Processor U Series-based Platform
 3rd Generation Intel® Core™ Processor Platform
 3rd Generation Intel® Core™ Processor U Series-based Platform
 3rd Generation Intel® Core™ Processor Y Series-based Platform
      Intel(R) Pentium(R) Processor 2000/3000/G2000/G2100/G3000 Series
      Intel(R) Celeron(R) Processor 900/1000/2000/G1000 Series

DISCLAIMER: Intel is making no claims of usability, efficacy or warranty.  The INTEL SOFTWARE LICENSE
AGREEMENT contained herein completely defines the license
and use of this software.
  
This document contains information on products in the design phase of development.
The information here is subject to change without notice. Do not finalize a  design with this information.


II.  SYSTEM REQUIREMENTS

1.  The system must contain one of the following Intel chipsets/processors:


 4th Generation Intel® Core™ Processor Platform
 4th Generation Intel® Core™ Processor U Series-based Platform
 3rd Generation Intel® Core™ Processor Platform
 3rd Generation Intel® Core™ Processor U Series-based Platform
 3rd Generation Intel® Core™ Processor Y Series-based Platform
      Intel(R) Pentium(R) Processor 2000/3000/G2000/G2100/G3000 Series
      Intel(R) Celeron(R) Processor 900/1000/2000/G1000 Series

 

Am I right or wrong? I hope someone can verify this.
         

 

Answers

  • Bombarie86Bombarie86 Posts: 4Member

    Man Frustrated nobody????

  • MojoMojo Posts: 3Member

    Hi, Got the same problem with my wifes V5-572P aspire laptop one month old after upgrading to 8.1

    the display is garbled when ever the screen goes to sleep, have to power off and then back on again

    Tried the same driver and got the same message

    Contacted acer Support? after a while they could not come up with an answer

    even told me to restore from the recovery partition which took over 5 hrs to complete

    Still the same...Acer gave up and asked me to try microsoft?

    Great Support eh!

    given up and now restored back to windows 8... for now

     

    Hope you have better luck...

     

     

  • Bombarie86Bombarie86 Posts: 4Member

    Smiley SurprisedThat is even more strange, because the specs of your wife's notebook (i3/hd4000 = 3th gen) should be compatible with this installation.

  • Bombarie86Bombarie86 Posts: 4Member

    Smiley SadSmiley SadMan SadMan Sad

    I'm dissapointed about the lack of replies, maybe I'm really the only one in the whole wide world with this specific issueMan Surprised

    which I can't imagineSmiley Wink

  • TavineTavine Posts: 1Member

    Hi, Am also receiving the same error message after upgrading from Windows 7 to 8.1. Am wondering whether you got any solutions. Truth z am totally disappointed.

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