Acer Aspire 5534

mink
mink Member Posts: 1 New User

Yesterday was watching game on ESPN went into different room came back screen was black.  It will not boot up to welcome screen ...the blue light only comes on when the laptop is plugged in .. the screen is still black it starts up you can hear the fan and HD clicking but it will not show the Acer log in screen the unit is approx 3 1/2  yrs old can anyone help me with this I do not want to lose all the data/programs in this machine.  Please help! Thank you.    One more item the DVD will not open either kind of odd .....

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Unfortunately, there is really nothing that I can suggest to restore the system if it will not properly power on.

    You may wish to remove the hard drive to attempt data recovery from another system.

     

    I would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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