aspire m5-581 stays on logo screen

mychx475
mychx475 Member Posts: 3 New User

I have an Aspire M5-581. When I turn it on, it just stays on the logo screen. I tried F8 and nothing happens. What can I do to fix this? I've had this laptop for only four months.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    hi...

     

    You may perform a power reset.

    You need to power OFF your computer, then insert  a paperclip into the hole and press for four seconds to reset the computer (simulates removing and reinstalling the battery)

    Then turn ON your computer and check if the issue is resolved.

  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Mych, my first response is to send it back while it's still under warranty.

  • mychx475
    mychx475 Member Posts: 3 New User
    Did that and still nothing!
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    hi...

     

    If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat

    If you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support

  • mychx475
    mychx475 Member Posts: 3 New User
    Vince53 looks like that's what I'm going to do. Just sucks because I bought this laptop in the states and now living in Germany.
  • Vince53
    Vince53 Member Posts: 805 Practitioner WiFi Icon

    Mych, I hope that it works out for you. If it doesn't, come back and we'll try again.

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