Aspire v5-431/471

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mhack10
mhack10 Member Posts: 1 New User
My laptop did'nt respond, after I turned it off last night. The next morning i turn it on after the acer logo it will stay in black. It cant be open in welcome. Instead it will totally black but i can move the mouse cursor. Ive been waiting for 20-30 mins but nothing willl change. Please help me.

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  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    Did you recently perform any Windows Updates?

    Were there hardware drivers present in the update list?

     

    Can you boot into Safe Mode and attempt to roll back?

  • jovitski
    jovitski Member Posts: 1 New User
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    the same happened to my laptop. please guide us what we can do.

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