screen dim after start up issue

superhans2012
superhans2012 Member Posts: 1 New User
Morning all,

Hoping for some advice. A week ago the screen on my parents Acer aspire z5610 suddenly starting to go blank after showing the Acer boot screen. Upon inspection, everything is working fine and when I shine a torch up close you can see Windows welcome screen in all its glory. So it would seem to be some LCD issue maybe? Where it confuses me however is the screen is fine when loading the Acer screen everyttime. Also, every 5 or so reboots the screen actually does stay on right through the Windows loading phase for a good 5 mins before going black again. So it's also intermittent. As this is an all in one job there is also no way of connecting to an external monitor (that I can see!).

Any ideas would be appreciated guys!

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Definately sounds like an issue with the way the screen is being lit.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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