Involvement from Acer Employees

nsdp51

Acer employees that design, test, and build your products need to contribute to the forums.  If Acer is using an ODM (Original Device Manufacturer) to build its products, then get those people involved. The engineers and program managers responsible for your products need to be exposed to the problems that customers are experiencing. 

Phil-3

Hi nsdp51,

 

Thanks for the suggestion!  I'll make sure it is passed along to the Community Manager. (He may have already read it!)

 

Just to clarify, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. 

 

Although this community is not a direct portal to Customer service, many Acer employees read the various topics posted here and you will notice that some Acer employees interact with members when appropriate.

 

But primarily we want the community to be a place where members can exchange their own advice and ideas.

 

Thanks!

 

nsdp51

Many of the discussions on these forums are product issues that can only be answered by the people who created these products.  The community can make guesses about what might be causing a problem, based on individual experiences, but ultimately, Acer employees are part of the community and are the only ones that can answer some of the more technical issues.  If these technical issues go unanswered, then the community will conclude that Acer does not care.

mrrog

Hear hear