[Aspire One] Screen tilt breaks webcam and USB

friendlyfriend

I have an Aspire One netbook ZG5 with Windows XP Home edition.

 

If I tilt/adjust the screen at all, I get two problems:

 

1) I hear the familiar sound of disconnecting something from a USB port, a USB icon appears in the system tray temporarily.  It says there are 8 USB ports and one is broken.  My netbook only has 3 USB ports. I can't tell if anything actually happens to USB devices when I do this.  

 

2) If I am using the built-in CrystalEye webcam with the Chrome browser, the webcam stops working until I restart the computer.  

 

The usb effect is intermittent, but the webcam breaks every time.  And it didn't always do these things.

 

I can see the connection between screen tilt and power management (to shut the computer when the screen is fully folded down), but this connection between screen tilt and the webcam and usb ports seems pretty inexplicable to me.

 

Any tips to fix this?

 

Thanks!

Tommy-Acer

There are two things that you can do:

1. Don't tilt the screen.  I know, I know ... but it is an alternative to #2.
2. Contact technical support in your region for further assistance with this hardware issue.
   Acer Service and Support

Honestly, this is a hardware issue that needs to be addressed by service of the system.