Support desperately needed for Aspire S7-191

Question

My Aspire S7-191 fails to startup. I see the acer logo and then the screen goes black. Nothing. The machine is charged and the keyboard lights and the indicator lights are the only other signs of life.

I have spent hours searching through knowledge base sources and trying to contact online support help.
In online help/chat, unfortunately when I enter my serial # for validation it says it is Invalid and I cannot proceed.
However, when I log in or enter it in other parts of the website it recognizes the serial number as an Aspire S7-191.
I can log in because I registered my product shortly after purchasing it.

I have a business trip in less than two days now and no computer and no support.

Bottom line: I am still under warranty, cut cannot get my ultrathin working and do not have any access to support.
Right now I am thinking this has been the worse purchase in over 30 years as an IT professsional.

I am in Hong Kong at the moment and will check this forum when I wake up.

If you're out there, thanks.

Eric

Cory-Acer · Answer

Eric,

I'm glad you found a solution. Can you send me a private message with your Serial Number and SNID, and I'll see if we can determine why you can't get through our support channels? Hopefully you won't need it further, but I'd like to make sure we get this fixed so that if you do need our support teams, they will be available to you.

Thanks,
Cory

ericendy · Answer

This solution worked for me...

http://community.acer.com/t5/Ultra-Thin/S7-black-screen-on-startup/m-p/120581#M4721

ElizabethS · Answer

There are a number of posts on the boards about black screens. Have you looked at the solution in this one?

http://community.acer.com/t5/Ultra-Thin/S7-black-screen-on-startup/m-p/120581#M4721

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