Problems connecting Acer Iconia W510 wirelessly to BT Infinity Internet network

pgmeyler
pgmeyler Member Posts: 1 New User

Because my daughter has a disability. She has been given an Acer Iconia W510 by her school for her work in school and so she can do her homework at home. I have tried everything but I cannot get it to connect wirelessly to my BT Infinity Broadband. The laptop recognises the network and appears to connect to it but it doesn't because it won't connect to the Internet. I have normally connected other devices via BT Desktop Help without a problem but this isn't installed on my daughter's laptop. It does connect to the Internet at my daughter's school. Does  anyone have any ideas what the problem might be and what I need to do? Many thanks.

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