I cannot install the Windows 8 Pro from my notebook Aspire 4736G with Window Vista Home Premium.

angelia_76
angelia_76 Member Posts: 1 New User

Dear Sir,
I have bought the upgrade Windows 8 Pro CD from PC fair last week. My own laptop is brand Acer Model:4736G with Windows Vista Home Premium.  I try to do the upgrading today but the following message was appeal "The installation package cannot be installed by Microsoft Installer Service, You must install a service pack that contains a new version of the Winsows Installer service."
How may i come over the problem ?
Thank you.
angelia

 

[edited for privacy]

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    1. Download and install the Windows Installer from: http://support.microsoft.com/kb/942288

    2. If the above doesnt solve the problem, update your Windows service pack to service pack 2 then run the OS upgrade.

     

    Regards,

    Freeza

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