Acer Iconia W500 Tablet -- Show Desktop and Blinking Screen Issue -- Firmware Update Won't Install

jeb21
jeb21 Member Posts: 3 New User

I have an Acer Iconia W500 tablet, which I bought used from an Ebay seller. The woman who sold it to me had rarely used it and claimed she had had no problems with it. However, after I got it and started using it regularly, I noticed a peculiar problem. The pointer would be drawn like a magnet to the lower right hand corner of the screen and subsequently cause the "show desktop" button to be depressed again and again. As a result the screen would flash incessantly. This would happen whether I was using my stylus or my mouse. It also seemed to happen no matter what  I was doing -- surfing, reading email, paying a bill online -- it didn't seem to matter. Obviously, this is VERY annoying.

 

Some Internet research showed me I am not the only one with this dilemma. From the Acer website, I got the instructions to download and install the Touch Screen firmware update. I did so, making sure I was downloading the correct one for the Iconia W500. When I double-clicked on the .exe file to install, I got a message that this firmware was for the W500. So far so good. However, instead of installing and  fixing my problem, the next message I got was an error message about a "load error" and to double-check that I had the right updater and to try again. I have tried again -- several times with the same disappointing results. I also re-downloaded the firmware files just in case they had somehow been corrupted. I have tried the installation process online, offline, with anti-virus,  firewall, and system restore turned off and turned on. Nothing seems to work. I am not on a network and am using a dial-up connection. The OS is Windows 7 Home Premium Service Pack 1.

 

Please advise. I would appreciate any help you could give me. Thanks in advance. Please help! I don't know what to do.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Please send me the serial number or SNID of the system via Private Message.

  • jeb21
    jeb21 Member Posts: 3 New User
    I have sent the private message with the info you requested. Thank you for your help!
  • Peril
    Peril Member Posts: 9 New User

    What was the final cure for this problem?  I am waiting for a call back from a tech with the exact same problem and the solution was taken offline...

     

    Thanks.

  • mat94
    mat94 Member Posts: 1 New User

    I am having the same problem. My cursor is constantly dragged to the show desktop button. I also have an iconia tablet w500. Have not tried any fixes yet. any suggestions?

  • abhijeetgyal
    abhijeetgyal Member Posts: 1 New User

    hi facing same issues of screen pointer, this starts randomly but goes away too. but needs to be fixed as this is very annoying.

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