I had a bitter experience with third party service provider of ACER and would like to share the experience with the community so that otehers on the Forum get the benifit of my bitter experience.
I just wanted to know the process of getting the KEY of my WINDOWS 7 Home premium supplied with my ACER ASPIRE ONE 722 (purchased in Dec 2011), just in case I wanted to format my computer. As this was no longer under warrenty, I was directed to a ACER Service provider. The call was answered by an Indian Agent. She was trying to charge me $199.99 and have one year warrenty instead of telling me the process of obtaining the KEY. I told her that I paid only $320 for my laptop when I purchased and paying $199 for just getting tghe KEY was ridiculous and declined her exploitation. Incidentally, I thought this was official service provides as the ACER website directed me here.
Subsequently I contacted Microsoft, who immediately told me tha the said KEY is at the bottom of my laptop.
I FOUND MICROSOFT CUSTOMER SUPPORT COMMENDABLE AND PROVISDING CUSTOMER DELIGHT INSTEAD OF JUST CUSTOMER SATISFACTION.
I request Community members to URGE ACER not to encourage such third rate service providers who are only exploiting the ACER customers to make quick money. ACER should have a system in place to identify and blacklist such EXPLOITERS. Otherwise ACER may lose market to competitors who provide excellent support, like say SONY.
