aspire v5 171 win 8 64 bit black screen

moby1440
moby1440 Member Posts: 3 New User

I turn on the laptop but the screen stays black, power light is on but nothing happens to the screen just dead black. pls help.

Best Answer

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Have you connected an external monitor to the system to see if it is outputting video?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
    Answer ✓

    Have you connected an external monitor to the system to see if it is outputting video?

  • moby1440
    moby1440 Member Posts: 3 New User
    Yes, I connected an external monitor restarted the laptop but nothing happened.
  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If you are unable to see anything on the internal LCD or an external monitor, then it is likely that you have a hardware failure of the video or mainboard.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • moby1440
    moby1440 Member Posts: 3 New User

    Thank you for your reply. Because I purshased this item from UK and I want to know if you have a dealer in Libya so I can ask them for possible repair?

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Clicking the links in my signature or the above link to service locations would be the best way to locate and contact service.

     

    http://www.acer.com/worldwide/support/country/Libya.htm

     

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