Windows Vista not genuine

JohnPeters
JohnPeters Member Posts: 1 New User

I received this message, the windows vista home premium product key you typed is invalid for activation?

 

I did not type any new key and the screen is black and says vista in not genuine??? It came preloaded on my computer!

 

The message says to contact acer , which I did via e-mail and was replied to saying they do not answer e-mail but to come here.

 

Can anyone assist me, as I hav no idea what I am doing.

 

Thanks in advance

Answers

  • Leho
    Leho Member Posts: 525 Mr. Fixit WiFi Icon

    John

    Is this an old or new computer?

    Leho

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Since a Vista machine I suspect the license key is on a sticker that says "Microsoft" either on the bottom of a netbook or the back of a desktop. What is the model number (also on a label) ?

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