S7-391 gets stuck at Acer boot screen when external monitor connected

bornto_chill
bornto_chill Member Posts: 6 New User

We sent in Acer S7-391 for repair and Acer installed a new mainboard.

 

Upon return from Acer, when a monitor is connected to to the repaired S7-391's micro-HDMI port, upon startup the S7 now freezes at the Acer boot screen unless the external monitor is disconnected first. It didn't do this before the repair.

 

This is proving to be a headache since the S7 is normally connected to an external monitor. During remote logmein sessions into the S7, occasionally the laptop has to be restarted. Then remote access is lost because the Acer never gets past the Acer boot logo. 

 

Any solution to this?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Unfortunately, there's nothing that we're going to be able to recommend on the Community.

     

    You will need to contact service again for assistance in getting this corrected.

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