Aspire E1-351 white screen then stuck

anni
anni Member Posts: 2 New User
Hi! I have an Acer Aspire E1-531 on windows 8. It's still in warranty. However, if you could help it would save expensive calls to Acer and/or returning the laptop to Devon.
First I got a white screen every time I powered up. I pressed control alt del and chose 'sign out'. Now it has been signing out for 5 hours.
Power off and makes no difference. I get the Acer splash screen then 'signing out' resumes.

Can anyone help??

Answers

  • anni
    anni Member Posts: 2 New User
    The white screen happened when I was uploading photos and McAfee was scanning the pics.
    Have now been in signing out mode for TWO DAYS. The usual lights (eg connected to wifi etc) are on.
    Have a recovery disk on flash drive, which flashes but nothing changes.
    This would seem to be a software problem, which is not covered by the warranty.
    Am getting a bit desperate now... ANY suggestions gratefully received!
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