Aspire V5-471G

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I have this laptop since January 2013. Obviously, I have complaints about the model. The Dobly advanced audio was proved to be inefficient and can't hardly hear the audio even in full rate. Now, I am now experiencing major problem as OS can't start up. I received 3 messages:

1. Preparing Automatic Repair

2. Diagnosing your PC

3. Repairing disk errors. This might take over an hour to complete.

 

After waiting for 1, 2, 3 and more than enough hours even a day or two the screen is still the same as No.3.

 

I purchased this unit in Carrefour in UAE as a birthday gift to my spouse but unfortunately she lost the proof of purchase. May I request to Acer technical support to find a way to resolve this problem. I am really desperate to look for urgent solution as all my important files were stored on it.

 

Thank you and God bless to all.

 

Regards

Tommy-Acer

From what you're listing, it sounds like you may have a problem with the hard drive.

 

We would suggest contacting technical support in your region for further assistance with this issue.
Acer Service and Support