Apsire 5755G Nvidia graphics not working or recognised after fresh install of Windows 7

Maizie
Maizie Member Posts: 1 New User

Please help - after purchasing an Acer Aspire 5755G, (Windows 7 home premium 64-bit, intel core i3, Nvidia GeForce GT 630M, 1gb vram, 4gb ddr3 memory, 500gb hdd) at christmas for my teenage son (open box from online) - the harddrive packed up.  A new harddrive as installed with a fresh install of Windows 7, but the Nvidia graphics wont work or be recognised.  My son did speak to someone from Acer but they wanted around £150 to fix the problem.  Any help or suggestions would be much appreciated.  Thank you in advance. 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
  • Zorgan
    Zorgan Member Posts: 5 New User

    So let me get this straight, if you buy a laptop from Acer and your hard drive fails in the first year after buying online, you install your OS again OEM windows legally by using your COA too on your laptop, activate your genuine windows 7 premium.

     

    you now have bare bones OS installed on your laptop.

     

    you now goto the Acer website and download ALL the drivers for your laptop, wait a min...........it does not work?

     

    the answer to this is to now buy a recovery CD from ACER costing what? £40 £50 ?? after forking out £40 on a new hard drive? seems VERY UNFAIR!!! Smiley Sad good going acer your not giving very good customer service here, all people want is a graphics driver that works for the graphics card.

     

    it's not detecting in device manager either, there are clearly many people having this issue and your taking advantage of the situation by giving people no resort but to buy replacement recovery media.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Every system comes with the ability to create recovery media.  We are not charging anyone for something that we have not already provided to them with thier system.

     

    The intent of a "restore your system" post is to eliminate any software issues that Acer is unable to support.  We are unable to support operating systems that we do not ship.  By getting the system back to the original operating system, we can determine if there is a software issue induced by other software or if there is a hardware problem that needs to be corrected by service.

     

    Downloading the drivers provided on our site should work just fine.  When it does not, and you're running an OS that we do not ship and are unable to support ... we need to get back to the shipping configuration.

  • Zorgan
    Zorgan Member Posts: 5 New User

    How difficult can it be?  I have personally installed 1000's of windows 7 operating systems and always been supported by drivers from ACER/HP/ASUS wherever, in this one case I have issues, any software for the machine should be either supplied from Nvidia or Acer surely?  The first year the hard drive failed also, so the customer is unable to make the recovery media, this is not a good position for the customer to be in.

     

    they were going to send the whole laptop to the retailer, the cost for sending it back as returned faulty goods, was actually more than what the hard drive was to purchase and fit in the first place.

     

    just seems extremly unfair and strange that acer do not support any software or methods whatsoever to resolve this issue without purchasing the recovery media.

     

    the ironic thing is this, it's probably only one driver that's required to resolve this issue yet nobody from Acer is willing to tell me what this driver is.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    There is a lot of talk about blame and issues, but I have yet to see the issue that you're having actually defined.

     

    What is the issue that you are having?

  • Zorgan
    Zorgan Member Posts: 5 New User

    Windows 7 premium fresh installation has been performed.

    Device manager is showing one graphics adapter only.

    Once all drivers are downloaded from Acer 5755G website everything should work properly I presume however the solutions I have found anywhere have been to install the Nvidia graphics card and when you do the switchable card is found, but anytime the installer runs it states that no nvidia graphics device has been found, I'm suspecting becuase it is not visable in the device manager so it can not detect it.

     

    I'm guessing there perhaps is some other peice of software to bridge the gap between the driver / hardware device

     

    I may check to see the technology present on the motherbaord (the intel chipset) as I suspect this is what tells the OS / Device Manager that there is a switchable graphics card present.

     

    I may also try to upgrade/downgrade the bios if all else does fail to see if this also makes a difference.

     

  • Zorgan
    Zorgan Member Posts: 5 New User

    The Intel graphics technology is present on the Sandybridge processor, I will attempt to install some alternative intel drivers direct from the intel website and see if this resolves this issue.

  • Zorgan
    Zorgan Member Posts: 5 New User

    Tested the system with AIDA64 Extreme Edition, the GPU is not listed at all, I'm beginning to think this is a hardware issue? either that these systems becuase they have switchable graphics, the software used to "switch" is not present.

This discussion has been closed.