I had reason to return my A500 tablet under warranty because of what I regarded as a flaw with the screen in that there were 3 spots clearly visible on the screen when it was switched off.
I called support which appears to be based offshore and outside the UK and was dealt with in an efficient manner or so I thought at the time.
I packed up my tablet and returned it by UPS to Infoteam in Plymouth and wonders of wonders it was returned back to me within a few days.
When I opened the box I found my tablet had the same spots/dots on the screen exactly as were there when I returned it.
To add insult the repair centre report clearly says "Unit checked carefully. No dots (spots) found."
The description of the problem was precise and clear so the person I had originally spoke to had done their job. This cannot be said for the so called technician who examined my tablet.
For the record I have a visual impairment and my wife needs glasses however when the tablet was returned she (my wife) without her glassess could see the spots that we still there.
I appreciate the complexity of some fault diagnosis and whilst my problem is not that serious and does not affect the operation of the tablet it beggars belief that the person who examined the unit in the first place failed to see the spots. Maybe it was some one on work experience but I for one am disgusted at such a schoolboy error and the apparent lack of quality control in that NOTHING appears to have been done and they are suggesting the spots are a figment of my imagination.
The unit has been returned for the second time.
By the way it is not dead pixels and the spots can only be seen when the tablet is turned off. It is not damage and appears to be under the surface of the screen.The latest suggestion from the support team is that they are air bubbles but I think not.
Not happy at all and welcome your comments.
