ICONIA W510 error in startup

karis
karis Member Posts: 3 New User

When I turn on my tablet I get message that a reboot was made because of the errors. Details gave the following list


C:\Windows\Minidump\063013-12703-01.dmp
C:\Users\Heljä\AppData\Local\Temp\WER-31921-0.sysdata.xml
C:\Windows\MEMORY.DMP

 

(number codes in first two files vary in different startups)

 

The tablet works normally after this error message.

 

A similar kind of problem takes place when e.g. after an installation of an update etc. a restart is needed. Tablet gives a message that there were some problems in restart and is now solving these errors. Message "Driver_Power_State_Failure" appears. After that tablet starts normally.

 

I have tried  clean boot. I disabled the Microsoft Services and in addition to that also the following items in Startup

persistence Module
igfxTray Module
hkcmd Module
Adobe Reader and Acrobat Manager (2)
Acer Backup Manager
Intel DPTF LPM Service Helper

After that I performed the restart all those disabled and no error messages this time.

 

Then I enabled the Services and restated the machine again. NO ERRORS. After that the errors returned during startup.

 

I have installed drivers package ver 2.12

 

Any suggestions?

 

Best Answer

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon
    Answer ✓

    - Update drivers, bios and firmware (do it with W510 plug to AC/DC).

    - Uninstall unused programs one by one and reboot each time for testing.

    - Disabled anti-virus.

    - In commande line (admin), use chkdsk /r and chkdsk /f and sfc /scannow

    - Use Memtest86 (or similar) for testing your Ram (it's very long).

    - And read this about igfx problem: igfx tray module

Answers

  • Philman
    Philman Member Posts: 255 Enthusiast WiFi Icon
    Answer ✓

    - Update drivers, bios and firmware (do it with W510 plug to AC/DC).

    - Uninstall unused programs one by one and reboot each time for testing.

    - Disabled anti-virus.

    - In commande line (admin), use chkdsk /r and chkdsk /f and sfc /scannow

    - Use Memtest86 (or similar) for testing your Ram (it's very long).

    - And read this about igfx problem: igfx tray module

  • karis
    karis Member Posts: 3 New User

    Hi,

    Thanks for the help. Now I have also disabled (trial-error method) the following modules.

    igfxTray Module
    hkcmd Module

    I have no idea of their effect on the tablet but now I have had three successful startups in a row i.e. without the error message with those three files also DRIVER_POWER_STATE_FAILURE during the restart exists no longer. I think this problem is now solved.

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