Aspire e1 571 display issue dvd playback

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Olofsz
Olofsz Member Posts: 14 New User

hello

 

I need help for my acer aspire e1 571!

the problem is when I play dvd the colors are wrong. the red are orange or the red are pink. I have tried a diffent programs to play dvds but its the same issue in everyone of them.i have spoken to acer support and they told me to upgrade Bios and when i do that the computer crashes and was forced to go back to the store were i bought the computer and they gave me a new one unfortunately the computer has the same problem. my kaspesky internet security says that the Bios could cause damage to the computer. can someone please help me?

 

 

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Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    What operating system is on your E1-571?

     

    What application are you using to play DVDs?

     

    Have you attempted to use a different application?  If so, which one?

     

    What DVDs are you attempting to play?

     

  • Olofsz
    Olofsz Member Posts: 14 New User
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    hello Tommy

    I am using windows 8

    I have tried VLC media player, Media player classic, TotalMedia Theatre 5

    007 live and let die, blade 2 they play fine in other computers with no problem?

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    If the DVDs are fine on another system, but using ANY application to play them causes the same issue, I'm afraid it is looking like a hardware issue on your system.

     

    Please contact your local Acer service center to see about replacing the optical drive.

  • Olofsz
    Olofsz Member Posts: 14 New User
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    I have also tried to conncect an external dvd/bluray drive but the same problem again.

    I play the discs from my external drive with the same problem.

    I have also updated my graphics card driver.

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    That's valuable information.

     

    If you play streaming video from the internet, so you still have these color issues?

  • Olofsz
    Olofsz Member Posts: 14 New User
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    When I am streaming movies on the internet the colors are good.

    Even make files are good.

    But my DVD movies are not good.

    Any way to fix this issue?

  • Olofsz
    Olofsz Member Posts: 14 New User
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    Hello Tommy

     

    The Acer support in Sweden said that I should upgrade Bios, I saw a new version 2.15 for my computer but my Kaspersky internet Security says that it could cause damage to my computer. How can I successfully upgrade Bios without damaging my computer? When my computer crashed I did it from windows, is there another way to flash Bios?

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon
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    using BIOS update should not cuase problems

    Windows verison is best and easiest to use

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    I did not see any mention of a Windows crash previously. 

     

    What was happening when it occured? 

    Did you have an error message?

     

    I doubt that a BIOS flash will affect DVD playback, but it should not damage the system.  I definately suggest using the Windows version of BIOS flash, as it is easier to use.

  • Olofsz
    Olofsz Member Posts: 14 New User
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    Hello Tommy

     

    does an upgrade on Bios not affect Dvd playback? Why does the acer support in Sweden claims it does?

    It seems that acer in Sweden is trying to lure me.

    Look at the first post I wrote.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    That may depend on the BIOS update itself and the system.

     

    Do you know what version of BIOS you currently have on the system?

  • Olofsz
    Olofsz Member Posts: 14 New User
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    Hello Tommy

    My Bios version

    I have insyde corp V2.13 2013-01-17

    can you help me?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    I'm not sure what you're asking for help with exactly.

     

    I can tell you that there is no update to the VGA BIOS from v2.13 to v2.15.

    There does not appear to be anything that would directly relate to the issue that you are seeing.

     

    Would it hurt to update?  Probably not.

    Would you be able to pursue other avenues with Acer Sweden once you've updated?  Definately.

  • davidgreene
    davidgreene Member Posts: 16 New User
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    Try scanning your computer with RadarSync so that you will know which drivers need updating. You can use the same software to update them all. 

     

    It sounds like driver related issue. You can fix them through updates. 

  • Olofsz
    Olofsz Member Posts: 14 New User
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    hello tommy

    i have downloade all the drivers with radarsync, but the problem with colors when i play dvd have not been solved?

    any advice how i can fix this issue?

  • Olofsz
    Olofsz Member Posts: 14 New User
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    Hello Tommy

    I forgot to mention that someone have carved in the word SINO on the notebook harddrive holder, i mean the square not the harddrive.Maybe if someone tied to lure me at the store were i bought it. Maybe I should buy a new harddrive and replace it?This is really strange!

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    At this point, there is little to lose by attempting to restore the system to factory defaults.

    I have no idea what "radarsync" is, nor does Acer recommend the use of third party software or drivers.

     

    Did you update the BIOS as discussed above?

    Have you contacted Acer Sweden again?

     

    You may wish to restore the system to factory defaults:
    http://community.acer.com/t5/Community-KB/Reloading-your-Acer-computer/ta-p/45793

  • Olofsz
    Olofsz Member Posts: 14 New User
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    hello tommy

    Is it possible the problem could be the harddrive because it was a word carved in the harddrive holder?

    maybe if i replace it the dvd issue would be solved?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    I do not see how a word carved into the plastic of the hard drive case would have any effect on a video display.

     

    I'm about at the end of what information I'm able to offer over a community thread.

    I would sincerely suggest that you communicate again with Acer Sweden support and see how they can assist you.

     

    I do not know where the word is from or why it would be "carved" into the plastic of the hard drive bay.

  • Olofsz
    Olofsz Member Posts: 14 New User
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    I was thinking not of the case just to replace the harddrive.do you understand? If that could be the solution?someone could have manipulated the harddrive.i know this sounds illogicall.what do you think?also when i tried to chat on acer support page the serial number was invalid and i have tried to do this for a long time.
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