Acer R7 screen does not rotate when flipping upside down in kiosk mode

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catzeye11
catzeye11 Member Posts: 1 New User

For weeks, my R7 screen has been "stuck" in "normal" orientation and does not rotate when used in tablet mode or kiosk mode. I remember seeing an alert message appearing only once, I don't recall the exact wording, but something like "the Ezel sensor has crashed." I have restarted multiple times with no change. Any ideas?

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  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    There are 2 applications that control autorotate.  The Acer Ezel Sensor application and a Microsoft (embedded) application.   

     

    If there is a problem with the Acer Ezel Sensor application, it can be removed and the Microsoft app will take over.

    To reinstall the Acer Ezel Sensor application, you can locate the application on "virtual" apps/driver disk (via eRecovery) as part of the Sensor and KB Application (settings).

  • cabowden
    cabowden Member Posts: 3 New User
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    I have the same problem.  I don't understand what you mean by "virtual" apps/driver disk.  What is eRecovery? Where is it? Where is Sensor and KB Application

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    Have you removed the Acer Ezel Sensor application?

  • jtalb5322
    jtalb5322 Member Posts: 12 New User
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    Yes. Continue. Uninstalled app. Tried. Reinstalled from acer website for windows 8.1. Still doesn't work. 

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