Driver_Power_State_Failure acer V3 772G

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aupetter
aupetter Member Posts: 1 New User

Hello! I bought me an Acer Aspire V3772G few days ago. The last days I have got Driver_Power_State_Failure 3-4 times every day The minidump says the error is from ntoskrnl.exe, adress: ntoskrnl.exe+5A440

Anyone knows a way to solve this problem?

Answers

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon
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    have you attempted to Reloading your Acer computer to see if fixes issue

  • JohnnyFive
    JohnnyFive Member Posts: 3 New User
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    Hi aupetter,

     

    I also bought a V3-772G a few days ago (the one model with 32 GB RAM, GTX 760M, 256 GB SSD and 1 TB HDD) and it also crashes every few hours with the exact same error address (ntoskrnl.exe+5A440), most often caused by an IRQ_NOT_LESS_OR_EQUAL error and once by a SYSTEM_SERVICE_EXCEPTION error. I noticed that the crashes occur especially when playing a full HD video using Acer's clear.fi Media player or VideoLAN Client or when watching a YouTube video in Chrome browser (with hardware acceleration enabled).

     

    Unfortunately, I have no clue what the problem could be, because I already checked the RAM using MemTest86+ 4.2 overnight for errors, reinstalled the Intel HD Graphics driver (same version, though), checked GPU temperatures while running 3DMark and FurMark (never exceeded 65°C), and I uninstalled the anti-virus software. The last step I performed about one hour ago, was upgrading the BIOS from version 1.05 to 1.06. Since then, I had no crash so far, even though VLC is playing a full HD video in the background since booting Windows after the BIOS upgrade. So, perhaps, this was the solution. I'll keep you updated if not.

     

    JohnnyFive

     

  • JohnnyFive
    JohnnyFive Member Posts: 3 New User
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    As promised, here is my update. My V3-772G just crashed again. This time with a SYSTEM_SERVICE_EXCEPTION while I was playing WarCraft IIISmiley Frustrated

     

    According to the mini dump, the crash address once more was ntoskrnl.exe+5a440, but this time caused by Microsoft's DirectX Graphics MMS driver dxgmms1.sys at address dxgmms1.sys+41468. (The last 7 crashes before the BIOS update were caused by ntoskrnl.exe itself.)

     

    I really don't know what else I could do to solve this problem. I invested a lot of time and spent a lot of money for a new notebook which turned out to be too unstable for doing serious work, for playing games or even for watching movies. Smiley Sad

     

    Does anybody with the same problem have found a solution meanwhile? If so, please share it with us. Thanks.

     

    JohnnyFive

     

  • JohnnyFive
    JohnnyFive Member Posts: 3 New User
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    Just in case tthe memory dump of my last mentioned crash is of any help to anybody, here it is:

     

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005

    FAULTING_IP:
    dxgmms1!VidSchiSubmitCommandPacketToQueue+200
    fffff880`04482468 48a12003000080f7ffff mov rax,qword ptr [FFFFF78000000320h]
    CONTEXT: fffff88018b00920 -- (.cxr 0xfffff88018b00920)
    rax=fffff88018b01240 rbx=fffffa801c969400 rcx=fffff88018b01240
    rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa801a71dc00
    rip=fffff88004482468 rsp=fffff88018b01320 rbp=0000000000000000
    r8=0000000000000000 r9=000000000000000f r10=0000000000000000
    r11=0000000000000000 r12=fffffa801c959000 r13=fffffa801c969400
    r14=fffffa801aabac70 r15=fffffa801aabac01
    iopl=0 nv up ei pl nz na pe nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210202
    dxgmms1!VidSchiSubmitCommandPacketToQueue+0x200:
    fffff880`04482468 48a12003000080f7ffff mov rax,qword ptr [FFFFF78000000320h] ds:002b:fffff780`00000320=0476440100000000
    Resetting default scope

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0x3B

    PROCESS_NAME: war3.exe

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from fffff88004486119 to fffff88004482468

    STACK_TEXT:
    fffff880`18b01320 fffff880`04486119 : 00000000`00000001 fffffa80`1aabaf10 00000000`00000000 fffff880`18b01b20 : dxgmms1!VidSchiSubmitCommandPacketToQueue+0x200
    fffff880`18b01390 fffff880`04335987 : fffff880`18b01530 fffff880`18b014f0 fffff880`18b01b20 fffff8a0`099bc070 : dxgmms1!VidSchSubmitCommand+0x361
    fffff880`18b013f0 fffff880`04386502 : fffff8a0`0aa943b0 fffff880`18b02460 fffff880`18b02570 00000000`00000000 : dxgkrnl!DXGCONTEXT:Smiley FrustratedubmitPresent+0x537
    fffff880`18b019b0 fffff880`04334c57 : fffff8a0`08c78000 fffff880`18b02440 fffff8a0`099bc010 fffff8a0`099bc010 : dxgkrnl!DXGCONTEXT:Smiley Tongueresent+0x1eb2
    fffff880`18b023e0 fffff803`d84c6453 : fffffa80`1a7c6780 fffffa80`1a7c6780 00000000`7ffdb000 00000000`00000020 : dxgkrnl!DxgkPresent+0x2e7
    fffff880`18b02b00 00000000`76f7c85a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0008dfb8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76f7c85a

    FOLLOWUP_IP:
    dxgmms1!VidSchiSubmitCommandPacketToQueue+200
    fffff880`04482468 48a12003000080f7ffff mov rax,qword ptr [FFFFF78000000320h]
    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: dxgmms1!VidSchiSubmitCommandPacketToQueue+200

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: dxgmms1

    IMAGE_NAME: dxgmms1.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 50eceb02

    STACK_COMMAND: .cxr 0xfffff88018b00920 ; kb

    BUCKET_ID_FUNC_OFFSET: 200

    FAILURE_BUCKET_ID: 0x3B_dxgmms1!VidSchiSubmitCommandPacketToQueue

    BUCKET_ID: 0x3B_dxgmms1!VidSchiSubmitCommandPacketToQueue

     

  • arekp
    arekp Member Posts: 2 New User
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    Hi, did you find solution for that. I bought this model a fey days ago  and I'm facing similar problem.


    My operating system is Windows 8.1. Freezes occure in random circumstances(during login to the system, during normal work). Almost always I can reproduce the problem doing refresh of available software in control panel/device manager (or similar name - I don't have English version of Windows).


    I'm currently running bios version 1.12. On Acer's official site there is newer version 1.13 available. Should I upgrade bios? What if system freeze (driver_power_state_failure) will occure during this process? Is it safe to update bios or should I return laptop to shop?

  • arekp
    arekp Member Posts: 2 New User
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     but I forgot to mention (I dont know if it is important) that I have Win8.1 installed on plextor m5m 128gb ssd drive.

  • linus
    linus Member Posts: 10 New User
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    Hi arekp,

     

    I have exactly the same problems you are describing: Win 8.1 is freezing often when trying to login, then I see a DRIVER_POWER_STATE_FAILURE.

     

    Have you found out, what the problem was?

     

    I would be very thankful, if you can give me a hint. At the moment I guess it is something related to the SSD. I also use a SSD, an OCZ Vertex 4 128 GB. Additionally I updated the Bios already to 1.13 (which does NOT solve the problem) and I need to set the bios mode to legacy, since in UEFI mode, my Win 8 DVD was not booting... Additionally I updated all drivers with the latest available at acer support download page. But I have still the problem. My next step would be probably to replace the SSD and hope the best...

     

    Best Regards

    linus

     

     

  • linus
    linus Member Posts: 10 New User
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    I replaced the SSD with an Samsung 840 EVO 250 GB. Additionally I reinstalled Windows 8.1 and switched BIOS mode to UEFI. Unfortunately the sam Error appeares again: Driver_Power_State_Failure

     

    Any advice?

  • linus
    linus Member Posts: 10 New User
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    I found a hint at the HP support website, where other people having similar problems. It seems the NVIDIA driver often give people trouble. So I didn't use the one from the Ressource CD coming with the Aspire V3-772g and also NOT the one from acer support Homepage, but I download and installed the latest available from NVIDIA for the 760M. I will test the next two days and keep you up-to-date.

  • linus
    linus Member Posts: 10 New User
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    Good news: I didn't have the problem anymore. So it seems the new NVIDIA drivers fixed the issue with Win 8.1.

  • Destrey7
    Destrey7 Member Posts: 2 New User
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    Bonjour mon PC a freezer sans aucune raisons et il mon mis un message d'erreur comme quoi 'Votre Ordinateur a encourus un problème nous allons le redémarer nous collectons uniquement des informations d'erreurs' il redémarre et le refait indéfiniment je l'ai achetez il y a 70jours. Merci de votre réponse et de votre aide.

    PS : Doijent faire marcher la garantie?

  • Destrey7
    Destrey7 Member Posts: 2 New User
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    Hello my PC has freezer without any reasons and he(it) my put an error message saying that ' Your Computer incurred a problem we are going to restart him(it) we collect only information of errors ' it restarts and redoes him(it) infinitely I have him(it) there buys is 70jours. Thank you for your answer and for your help(assistant).
    PS: I Has to make the guarantee walk?

  • Nakasara
    Nakasara Member Posts: 1 New User
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    Guten tag, good day, i've got the same acer aspire and the same issues since months, but now, i can't get to the desktop, because, while logging in, the laptop freezes but not crash, and when it crashes, it comes everytime the same driver_power....etc error.

    Before this, i got the same other errors with dram and others, while surfing in the web, listening to music or watching a video.

    10 minutes ago, i downloaded the newest chipset driver and installed it...and since then, the laptop won't start.

    how do i fix this problem?

  • gukke
    gukke Member Posts: 1 New User
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    how did you manage to install the new drivers? Everytime I try I get interrupted by another blue screen error...  Why on earth is no one from ACER responding to this issue? 

  • Flyercan
    Flyercan Member Posts: 3 New User
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    I have a V3-771 with the same problem

    At least I can see here that Acer has bad support and to stay away from them in the future.

    I did have a limited solution at one point. Core temp was the cause for about a year then once I removed it the problem went away, for about 3 months. Now its back with a vengence. Before it was maybe once a day. Now its at least 3 times a day. At least...