Acer Aspire M Ultrabook black screen on startup

Lydia
Lydia Member Posts: 1 New User
I just got this laptop in April and I'm now having problems with startup. The acer logo will appear and everything seems fine until the black screen shows up with just the mouse on it. I've tried f2 and f8 and also esc many times but none of these have worked. I'm not very tech savvy but I'd like to fix this on my own if possible. Thanks

Answers

  • ThV5k
    ThV5k Member Posts: 327

    Tinkerer

    Hello,

     

     

    Have you tried a reset (to get rid of static electricity)?  Take out battery and unplug from AC. Push on start button and hold for 30 seconds. Release button and then reconnect ac adapter and put back the battery and push on start button.

     

    If this this does not correct the problem we suggest you contact the Acer service center in your area http://www.acer.com/worldwide/ as it may be a mainboard issue. If that is the case you will need service https://customercare.acer.com/customercare/Default.aspx

     

    Good day.

  • 2013acer
    2013acer Member Posts: 5 New User

    Had the same issue yesterday (July 31) I called the Acer svce number and was told  to try a few things, and then told to send the laptop to Texas for warranty repair & to pay for the shipping myself & in 2 wks or so I would get it back. The techie was very uncooperative & very unknowledgeable. Instead, I went back to Best Buy, where I bought the unit on 7/11/13. The Geek squad guy said it was probably in the middle of updating & he got it going. No charge.Good luck.

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