Brand new Aspire V3-571G wont load!

Hello,
I bought an Aspire V3 -571G on Sunday, and last night turned it on for the first time, and began the OS (windows 8 came with it) set-up. At some point during the set up which was taking what seemed like far too long, it froze and the cursor ('working' cursor icon) stopped responding, so after a while I had to hold the power button to turn it off. Now when I turn it on I get the Acer logo, then a black screen for 10-20 minutes before the windows 'Blue screen of death' gives me a sad face and then the laptop restarts.

I've also tried using F10 to run the recovery partition, which shows the Acer logo with 'starting automatic repair' underneath, then a black screen for 10-20 minutes and then the BSOD before restarting again.

I've tried changing the boot mode to BIOS legacy to allow booting from a genuine Windows 7 Home dvd I own, which boots and says loading windows files, then starting windows, and then leaves me with a black screen with the cursor which I can move around, but literally doesn't continue to set-up windows or anything. The hard drive light stays off so I assume it's not doing anything.

I do not have any recovery discs with the box the laptop came in, nor do I have the key code for the Windows 8 OS which came 'pre-loaded' on the laptop. I assumed it would be on a sticker underneath or in the battery tray but nothing there looks like a key-code.

Thanks for any advice.

Chris

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bahtiar_ryan

i have had the same problem, it's solved when i changed hdd controller setting (from ide to sata ahci or the opposite) in bios, hope it helps

Cattwooduk

Fixed which part of my issue? Loading the incomplete set-up of the Windows 8 installation, getting it to read my Windows 7 Disc?

I've just put a Windows 7 ultimate .ISO on a USB stick and changing the boot mode to Legacy, then putting USB FD at the top of the boot order does let it load from he USB stick- but it says loading windows files, then has the 'starting windows' animation, then just a black screen with a cursor I can move around... nothing else. Stumped?!

I think somehow the installed and incomplete set-up of Windows 8 is conflicting with everything I try to do. I ened to either recover the Windows 8 installation and complete the set-up somehow or format completely and start over. BUT, When I try and recover the Windows 8 with the repair it just says it's encountered a problem then restarts, and I can't get to the stage of formatting with any other windows set-up?

Cattwooduk

Right, I tried as suggested - I changed the SATA mode to IDE and restarted, which then did the following -

Starting automatic repair, eerstarted itself

diagnosing pc disc errors, restarted itself

repairing disc errors, restarted

analysing pc, restarted

repairing pc, restarted

This took about 4 hours,

Booted up further than it has before but said 'your pc could not be recovered', and gave me the options to enter windows 8, or clean the hard drive. I selected clean, and went for a refresh not a full clean, which wiped all the files.

It then said resetting pc, this process took another hour.

It then rebooted and gave me a BSOD. So Windows 8 is well and truly ***

I set the SATA mode to IDE and the BIOS to Legacy, which allowed me to boot from a Windows 7 disc I have, and this time it actually went into the set up process correctly. However it would not let me use any of the partitions because they are all GPT or something like that.

I had to delete all the partitions and format into one single partition which then allowed me to install Wnidows 7.

I installed successfully, and began installing the current drivers for all the hardware, installed MS security essentials, Steam and Chrome etc, it was all working fine, had to restart a couple of times for the drivers etc. This afternoon I turned on the laptop and it started Windows, but before getting to the desktop it had another BSOD and did a physical memory dump. It has spent the last 2 hours running a startup repair, 'repairing disc errors' AGAIN.

I'm unsure if this means my harddrive is just ***, or the BIOS isn't loading windows properly.. no idea . Brand new out the box on Sunday, and it's Thursday and I'm still struggling to get the thing to load Windows properly!

[inappropriate content removed]

Cattwooduk

Well I resorted to putting default settings back on BIOS, then changing it to IDE sata mode and legacy bios mode, because I know that works. Wiped the hard driev and reinstalled windows 7 again. Installed each drivers one by one starting with the intel chipset driver, and restarted the laptop between each driver. It is now working fine and have turned it on and off, restarted multiple times to be sure of it.

I read that the AHCI mode is better because it allows for command queuing and efficiency stuff, so I rebooted and put it into AHCI mode, which then BSOD as soon as it starts loading windows. I put it back into IDE and it's fine again. I tried to install the latest Intel AHCI driver, but it says my system does not meet the requirements for the software?

Is this a clash between 64 bit Windows 7 and the AHCI mode?

Since it appears a few Acer technicians have been active on the forum today but besides editing my posts (fair enough) none have had any advice to offer on my issues, perhaps someone could shed some light on this AHCI conflict for me at least?

As I said, the laptop is now working fine with Windows 7 Home premium 64 bit on it. It just doesn't want to start in AHCI mode, only IDE. This is fine but I wondered if this is resolvable, or if it is a conflict, or if I shouldn't worry about changing the IDE/AHCI mode at all?

My next issue is probably straight forward. I tried to install the latest nVidia driver from their websiter, but when starting it says I have to install an Intel driver first? Do I install the Intel graphics VGA driver first, THEN the nVidia driver? Could someone point me at which exact drivers I need to install before the nVidia one please?

Cattwooduk

Ok I spoke way too soon!

The laptop was working fine for about 24 hours, then I got home from work and turned it on and it blue screened as soon as Windows starts loading. I let it run the endless pc repairs processes and search/repair disk errors and nothing, just says critical disk errors.

I took it to my mate who is an IT wiz by profession and he reloaded Windows 8 for me, running in AHCI SATA mode as it should be, although it won't run in UEFI BIOS mode... I assume this is because Acer had the sense (or lack of?) to install the UEFI bios mode software into the hard drive instead of a seperate chip as every other manufacturer does. Please correct me if I'm wrong here? But I cannot get it to run UEFI at all without messing up instantly.

Got it running in Windows 8 fine, updated all the drivers, was using the laptop for about 5 hours no problem yesterday evening. This morning I turned it on and it blue screened, but ran some disk repair and diagnosis, and managed to repair itself.

However now it is running incredibly slow, and as soon as you try and run any kind of program it just stops responding, and grinds to a halt to the point you cannot even ctrl alt delete to close it.

So I'm convinced this is a hard drive fault, as 4 installs of windows which work fine for hours and hours without problems suddenly throw up critical disk errors.

My problem is, Acer told me that their Dead on Arrival service is free to repair if it is a minor or major hardware fault. However if they need to reinstall their recovery media it costs £70... I do not need the recovery media, I need a replacement hard drive. So now I'm stuck in a catch 22 whereby I've spent hundreds of £££'s on a laptop with a dodgy hard drive, and now will have to pay more to have their recovry media which I DO NOT NEED reinstalled.

Please could an Acer technician, which have been active on the forums the last week, actually give me some kind of reply to ANY of my messages, which doesn't just tell me to call your high rate call centre. Give me ANY information which might be of some use please.

sagar

I bought acer aspire v3 571g yesterday.when it newly opened there comes a acer logo an quickly the black screen and says.press "less /GPL " and "less /COPYRIGHT" for terms and services.for every 15minutes if there is no action window will shut down autometically.
How can i start it.

XscorpionX

I bought the laptop last week and downloaded all of the updates. I left the laptop downloading WOW and 2 steam games over night and when I woke up....The blue screen! I tried turning it on and off several times but the Acer logo would appear and then just a blue screen. I spoke to an ACER rep which was able to help me through the chat. He suggested that I turn it off and then hold down the power button after every power up to turn it off. (I was asked to repeat it 3 times) and the computer then when into recovery mode. Although the tech told me that I would lose all information and downloads, the computer recovered, but I didnt lose a thing. In the middle of the installation, it froze again and the tech told me to shut it off. After that power on the system went into a finalizing recovering mode and has not giving me any issues ever since. Ive been using it for about 3 additional days, playing several games on it and using the web with no issues. I hope this solved the problem...

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