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Hello Axxo,

Acer Swift go 14 AI has IR camera sensor but when I try to set up the facial recognition it's says that the camera can't work properly.

Yes, the Acer Swift Go 14 AI (SFG14-01-X4DG) supports both fingerprint recognition (via a sensor on the power button) and facial recognition (using its IR webcam with Windows Hello) for secure login.
Here's a breakdown:
Fingerprint Recognition:
The laptop is equipped with a fingerprint sensor, allowing for quick and secure access to your device by simply touching the power button.
Facial Recognition:
It features a 1080p FHD IR webcam that works with Windows Hello to enable facial recognition for login. This IR camera is essential for the security and functionality of Windows Hello's biometric features.
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My camera QHD User Facing on Acer Swift SFG14-01 cannot produce any image at all or does not work well. The camera is still found there in Device Manager, too. I'd already updated it several times. Does anyone help me solve the issue? Thanks so much.

I used the camera on September 20th. Then my laptop got a windows update, i went ahead with it after that it stopped working. I've also raised a ticket with Microsoft, will keep you posted if I get a solution. Meanwhile, please let me know if you found the solution already

It’s a driver issue. Had the same issue. Found the solution here and had to manually delete and reinstall drivers.

Found the solution here.  

It is obviously a driver issue because I sent my laptop in to Acer for repair as I could not get the camera to work. They fixed it for me, and I reset the laptop in case upon getting it back just for peace of mind. The camera stopped working again. I followed the steps in the link and it started to work again. Its not perfect because face unlock still does not work but at least the main camera is back.