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Re: Acer Swift 14 AT (Snapdragon x Elite Swift 14-11T) Camera Not Working in apps, but face unlock still works

Found the solution here.

https://community.acer.com/en/discussion/727096/how-to-solve-facial-recognization-not-working-in-acer-swift-go-14-next-gen-ai-pc-sfg14-01-x9c8

It is obviously a driver issue because I sent my laptop in to Acer for repair as I could not get the camera to work. They fixed it for me, and I reset the laptop in case upon getting it back just for peace of mind. The camera stopped working again. I followed the steps in the link and it started to work again. Its not perfect because face unlock still does not work but at least the main camera is back.

JVL01

1

Re: My newly bough Acer nitro 15 isn't charging

Hi BenryBenzo

First try the EC (Embedded Controller) reset routine:

Shut down the laptop completely.
Disconnect the AC adapter.
Hold the Power button pressed for about 30 seconds.
Reconnect the adapter and try to power on again.

Do not open the back of the laptop at this stage.

If it still does not charge, it may have overheated. Leave it powered off for a few hours (or overnight) and then try again.

If no results, the next step is to take the laptop to Acer Services in your country or file a “Repair under warranty” request online with Acer Support and wait for their instructions by e‑mail.

Puraw

1

Re: Nitro AN515-45 randomly getting to restart after sleep

Hi Cenbow

A good way to isolate this restart‑after‑sleep issue is to test in Safe Boot with Base Video enabled via msconfig.exe. After applying that setting, put the system to sleep by briefly pressing the power button (<1 second).

If the system does not restart in this mode, the problem is likely tied to the Nvidia GPU driver.
Check Event Viewer for errors logged at the restart time; Nvidia references there would confirm it.
To properly replace the Nvidia driver, use DDU (Display Driver Uninstaller) in Safe Mode (not Safe Boot). Select the Clean and restart option.
Important: once finished, return to msconfig.exe and disable Safe Boot, then click Apply. Otherwise, the system will remain stuck in a Safe Boot loop.

This process rules out driver corruption as the cause and ensures a clean reinstall of the GPU driver. https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

Puraw

1

Re: Problem with Acer Technical Service in Turkey

Hello @mehmeterts0,

I'm sorry for any inconvenience this may have caused. Please check your private messages so I can assist you with this issue.

Regards,

William-Acer
Community Moderator

William-Acer

2

Re: black screen occassionally blinks while using the Aspire 16 laptop

Hey, taking it to the service center would be the best option.

rock_0011

1

Re: black screen occassionally blinks while using the Aspire 16 laptop

The occasional black blinking on an Acer Aspire 16 laptop is likely caused by a loose internal display cable, a software or driver issue, or a problem with the graphics card or RAM. To troubleshoot, try a power reset, use the Win + Ctrl + Shift + B keyboard shortcut, and test with an external monitor to rule out hardware failure. If the problem persists, check for driver and malware issues, or consider hardware problems like loose RAM.

Software and driver solutions:-
Power Reset: Turn off the laptop, unplug the AC adapter, and then press and hold the power button for 15 seconds to discharge any residual power. Then, turn it back on.
Graphics Driver Reset: Press Windows + Ctrl + Shift + B simultaneously to reset the graphics driver. The screen may flicker or go black momentarily before the display is restored.
Update or Reinstall Drivers: Outdated or corrupt graphics drivers can cause black screen issues. Go to Device Manager and update your display adapter driver. If that doesn't work, try uninstalling and reinstalling the driver.
Check for Malware: Run a full system scan with your antivirus software to rule out malware as the cause of the problem. If still the problem persists, its better to return it back to the retailer and get a New replacement laptop.
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If this answers your question & solved your query please "Click on Like" and then Yes "Answered".

Axxo

1

Re: Swift GO 16 (SFG16-72T-71UL) - Camera not working in Windows after reset

After a Windows reset on your Acer Swift GO 16 (SFG16-72T-71UL), the camera may stop working because necessary drivers were removed or security settings were reset. Reinstalling the camera driver and checking privacy settings should fix the issue.

1. Check for a physical camera shutter
Your Swift Go 16 may have a physical camera shutter or a dedicated hotkey to disable the camera. Look for a small sliding switch on the bezel directly above the camera lens. Slide it to the open position. If your keyboard has an F key with a camera icon on it, press it to toggle the camera on or off. You may also need to hold down the Fn key.

2. Run the Windows troubleshooter
Windows can often diagnose and automatically fix camera issues.
Navigate to Start > Settings > System > Troubleshoot > Other troubleshooters.
Find Camera in the list and select Run.
Follow the on-screen instructions to complete the process.

3. Check camera privacy settings
A Windows reset often revokes app permissions, which can block the camera.
Go to Start > Settings > Privacy & security > Camera.
Ensure that Camera access and Let apps access your camera are both turned On.
Scroll down to Let desktop apps access your camera and make sure it is also turned On. This is required for applications like Teams and Zoom.

4. Reinstall the camera driver
A reset can sometimes remove or corrupt the specific camera drivers needed by your laptop. Right-click the Start button and select Device Manager. Expand the Cameras or Imaging devices section. Right-click your camera (it may be labeled "User Facing") and select Uninstall device. If prompted, do not check the box to delete the driver software.
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If this answers your question & solved your query please "Click on Like" and then Yes "Answered".

Axxo

1

Looking for Replacement Motherboard for Acer Predator Helios 300 PH315-51

Hi everyone,

I have an Acer Predator Helios 300 PH315-51, and my motherboard needs to be replaced. I’m looking for help with:

The exact compatible motherboard model for this laptop.
Recommendations on where to buy a genuine or refurbished replacement.
If anyone has an old PH315-51 motherboard (working or repairable) that they are willing to sell or give away, please let me know.

I’d really appreciate any help or leads on this. Thanks in advance!