Best Of

I have non-s version of latest Neo series, which is PHN16-73-9128. Having U9 275hx, rtx 5060. Flawless, having so much above average performance figures for each component. I like IPS rather than OLED because, it's better for eye health. And the contrast ratio on these new IPS panels are good enough and very small backlight bleed for an IPS panel IMHO. And you can use variable refresh rate between 60hz and 240hz with non-s version, which is good for battery life which you won't have with s version and although non-s version a little bit bulkier than the s version, it outperfoms the s version in terms of component performance ratings.

Did this issue resolve after doing what suggested in reply ?

Because right now i am facing same issue with my Brand new Laptop Acer predator helios neo 16s ai rtx 5060.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11-10-2025 11:24:00
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: MIRAJBEAST
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2025-10-11T05:54:00.9325587Z" />
<EventRecordID>15292</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>MIRAJBEAST</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">275</Data>
<Data Name="BugcheckParameter1">0x19</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x10de</Data>
<Data Name="BugcheckParameter4">0x2d59</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">1</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">1</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">1</Data>
<Data Name="WHEABootErrorCount">0</Data>
</EventData>
</Event>

@Levoon17

Update your drivers and BIOS 

Outdated system drivers or a corrupted BIOS can cause startup issues. 

1. Visit the official Acer support website for your 

Predator 16-72

1. Download and install the latest BIOS update.
2. Use the Intel Driver & Support Assistant to scan your system and ensure all your drivers are up to date. 

Run a system file check 

Corrupted Windows system files can sometimes lead to settings not being saved properly. 

1. In the Windows Search bar, type and open Command Prompt as an administrator.
2. Type the command sfc /scannow and press Enter.
3. Wait for the scan to finish and report any findings.
4. If it finds corrupted files, type the command DISM.exe /Online /Cleanup-image /Restorehealth and press Enter.
5. Restart your computer when complete. 

Replace the CMOS battery 

If none of the software solutions work, the CMOS battery on the motherboard is the most likely culprit. If your laptop is still under warranty, contact Acer support. Otherwise, this is a hardware repair that typically requires opening the laptop case. 

If you are comfortable with hardware:

1. Back up all your data.
2. Remove the back case of the laptop to access the motherboard.
3. Locate the small, round, silver CMOS battery and replace it with a new one.