Puppy New User

There is no solution. Acer has decided to provide zero support for this phone. The reason is there is first outdated buggy Windows version you can not update because of Acer no support decision. Return it.

Existing customers should return the brick and ask for full refund. Microsoft should also remove Acer from list of partners because of terrible customer support. Insider Preview builds are time limited unstable versions for testing only. It is not a replacement of stable system for everyday use.

Official Acer response is a big joke Acer tells owners of its Windows 10 Mobile flagship they won't receive Anniversary Update

The price of HP one will drop. I am in Europe, both Lumia 950 and 650 are still in stock over here in smaller eshops but the price is going up. Lumia 950 and XL have returned to Microsoft Store US and Canada in January. Think about it. There are very few reviews and user experience of this Acer phone because of the no…

There is no solution because Acer provides no support for this phone You need update to latest Windows 10 Mobile version (the version you have is almost two years old). It must be confirmed by Acer first *) to enable delivering the update on your phone but the company does not care at all. Acer has killed the device by…

The reason is simple, zero Acer support. Read this thread http://community.acer.com/t5/Windows-Phones/Acer-Jade-Primo-Anniversary-update-amp-Hey-Cortana/m-p/453807

Asking Acer support is hopeless because they are trying to shift the blame on Microsoft.

Sorry for english post but this model is so region specific. Do I understand well that to get the latest firmware 1078.241.00000.33100 the phone must be physically repaired in a service centre ? Is possible to install latest RTM Windows version ? No Insider Preview, no Release Preview but the exact release build. There is…

More information in german forum http://community.acer.com/t5/Windows-Phones/Windows-Anniversary-Update-f%C3%BCr-Acer-Jade-Primo/td-p/451615 There is another user experience report from November 2016 http://www.pocketpc.ch/acer-jade-primo/234481-acer-jade-primo-erste-meinung.html#post2277430 It looks like the device is…

unichips wrote: Using the Windows Insider program, it is possible to install the Windows 10 Mobile upgrade.No, I don't mean just the initial releae preview. I mean the full release-to-manufacturing version. Having installed that, you can switch back to the production ring (ie leave the Insider program) and you'll end up…

Microsoft released 10586.682 build for older phones. Can anyone confirm whether this version is supported ?

unichips wrote:Release candidate is *almost* as stable as a production build. But there's certainly a reason why the Anniversary Update is being held back - indicating that there's very likely something that won't work quite right if you cannot obtain a production build yet. The "something" is just no support from Acer.…

Insider builds are just time-limited unstable builds released solely for testing purposes only. Nothing for serious everyday use. This is not a solution. I asked the presale technical support and get answser that this is supposed to be Microsoft issue which is not true, it is Acer responsibility. So don't expect anything…

Given current reasonable pricing is there any future support from Acer regarding problem fixes and software updates confirmed ? I am aware Acer is focused on consumer oriented low cost and zero security Android devices but this flagship device has been already released, can we expect any traces of support ? Is the…