Honeybee Troubleshooter

Hi stephanie0217: As we provided before, suggest you try steps below ： 1. Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework]. 2. Please download and install [Acer Portal] on Windows PC from Acer BYOC Apps website. 3. Make sure both [Acer Portal] and [AOP Framework] are in…

Hi Marti, When using Acer Portal, AOP Framework will be used. Acer Portal and AOP Framework are related. If you would like to use Acer Portal, please make sure the Acer Portal and AOP Framework are uninstalled from Control Panel, then reinstall the Acer Portal (Acer Portal and AOP Framework will be installed.) You can…

Hi godwin: About the issue of [AOP], I suggest you refer to steps below: * Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework]. * Please download and install [Acer Portal] on Windows PC from Acer BYOC Apps website. Acer BYOC Apps download website:…

Hi martii: I suggest you try steps below to fix the [aop framework crash] issue： 1. Go to [Control Panel\Programs\Programs and Features] and uninstall [Acer Portal] and [AOP Framework]. 2. Please download and install [Acer Portal] on Windows PC from Acer BYOC Apps website. 3. Make sure both [Acer Portal] and [AOP…

Hi verene: About your question, abDocs does not support to save documents by other ways at present. We’ll record the item you mentioned about the ways for editing and saving documents. The concept of abDocs is not “storage” so keeps the documents up to 30 days. You can use abDocs to edit and browse recent documents

Hi verene： About your question, files which save in abDocs will be synchronized on Acer BYOC Apps and available for 30 days from the day they were modified. After 30 days, you need to re-save these files in abDocs.

Hi caligati: I am also using the Acer BYOC apps and I can sign in the Acer ID. I think you can download the app you want to use and then try to sign in. If you still can not sign in the Acer ID, you can send feedback to contact the Acer BYOC apps team.

Hi kithra, For your question#5, maybe I can tell you something about Acer BYOC Apps (formerly known as AcerCloud). Acer Portal is one of applications of Acer BYOC Apps. If you didn’t sign in Acer Portal and close it, the icon will disappear in the System Tray. For Acer Portal, you can use it to register Acer ID and your…

Hi dacker, For Acer Portal, you can use it to register Acer ID and your Acer device(s). Therefore, Acer Portal is only available for Windows and Android, not on iOS. As you mentioned, the only functionality that it’s based on Acer Portal is abBox. If you would like to use abBox, you need to install Acer Portal first.

Hi Dacker: Yes. In previous version, it really needs to Acer Portal so that you can sign in with your Acer ID. However, in the new version of Acer BYOC Apps, Acer Portal is not necessary for sign in.

Hi ghoster, I’m using Acer BYOC apps without any update error currently. Since reinstall apps is a good way to solve some strange error, you can continue using it and see if the problem will show again.

Hi ghoster, Did you try to connect your PC to another network and confirm whether the issue will show again? If you still meet the same error message, you'd better connect with Acer technical department to ask for some help. Here is their email: acercloud_support@cloud.acer.com

Hi Smirnoff, Maybe there is some problem during updating. Just try to uninstall all abApps, Acer Portal and AOP Framework. Then go to https://www.cloud.acer.com/ops/downloads to download and install them again.

Hi VinceyKapincey, Could you please try to connect to another network to make sure the issue will show again? If you still get the error message, you can uninstall all abApps, Acer Portal and AOP Framework. Then go to https://www.cloud.acer.com/ops/downloads to download and install them again.

Hi BeeSee, I have asked the same question to the Customer Support and they said it is the app designed. It seems other apps also have the same appearance.

Hi denibo, I also have 2 PCs which one has plugged in an external hard drive, after I installed the abFiles extension, both my phone and PC can access to my external hard drive. Do you find an abFiles icon in Windows Files Explorer? If not, I suggest you change to another network or restart your PC to have a try.

Hi denibo, I encountered the same problem too! Maybe you can connect to the customer support for consulting: acercloud_support@cloud.acer.com I think they will provide you useful information.

Hi BeeSee, Could you tell me which Acer BYOC app show the error message when you try to wake up PC?

Hi hartruthaspen, Since there is new-version Acer BYOC Apps, I sincerely recommend you to update the Acer BYOC Apps to the latest version for better experience of Acer BYOC service. After updating the apps, please try to launch Apps, confirm whether the error is still appear. If the error is still appear, Could you show me…

HiBeeSee, Since there is new-version Acer BYOC Apps, I sincerely recommend you to update the Acer BYOC Apps to the latest version for better experience of Acer BYOC service. After updating the apps, please try to launch Acer always connect again, confirm whether the error 205 is still appear. Note: You can enable or…