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Connect your Chromebook to a wired network connection
How do I connect my Chromebook to an ethernet cable You can access the Internet by using a USB Ethernet adapter to connect to a local area network. Your Chromebook will always use a wired connection to access the Internet whenever possible. To get more detailed steps on how to connect to a wired network, please visit…
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Power Wash Command for Chromebook
How do I perform a factory reset on my Chromebook? Use the following steps to perform a factory rest on your Chrome device: Click the status area in the lower-right corner, where your account picture appears. Select Settings and click Show advanced settings at the bottom of the page. Find the "Factory Reset" section and…
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How to store Acer Chrometabs
What are the proper procedures for storing Chrometabs over summer break? If you are going to store your Acer D651N Chrometabs for an extended period of time, it is recommended to follow the procedure below. * Charge your Chrometab to at least 80%. * Remove AC power, then press and hold the power button for 5 seconds to…
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Tips for taking care of your Acer Chromebook
Even though Chromebooks are designed for the rigors of an active school environment, it is important to follow proper care procedures to ensure your Chromebook is not damaged. Use the tips below to help keep your Chromebook in good working order so it is ready to work when you are. Protecting your Chromebook from damage *…
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How to adjust the display brightness setting on the Acer CXI3 Chromebox
Why am I not able to adjust the brightness setting on my Acer Chromebox? You can adjust the display brightness setting for the CXI3 Chromebox using the brightness control keys on your Chrome keyboard as shown in the image below.* If you are using a standard PC keyboard, you can use the F6 and F7 keys to adjust the…
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ChromeOS Device Enrollment Requirements for Service
Acer is unable to service ChromeOS devices which are enrolled in the Google Admin Console. Note: You don’t need to have the ChromeOS device physically available to Deprovision or Unenroll the device from the Google Admin Console. Please follow the below processes depending upon if you are sending the computer in for Repair…
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Disable Auto-rotation on Chromebooks
How do I keep my Chromebook screen from automatically rotating in tablet mode? Your Chromebook screen will rotate automatically when in tablet mode. You can disable auto-rotation to turn off this feature. * Put your Chromebook in tablet mode. * Tap the clock in the lower right corner, then and Auto-rotate to turn the…
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How to take a screenshot on a Chromebook in tablet mode
How do I take a screenshot of my Chromebook in Tablet mode? Your keyboard will be disabled in tablet mode. You can capture the screen in tablet mode the same way you would on an Android smartphone. Press and hold the Volume down and Power button for 1 second to take a screenshot. The screenshot will be stored in the…
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Active stylus compatibility chart for Acer Chromebooks
What active stylus will work with my Acer Chromebook? Some Acer products support using an Active Stylus to increase touch precision and utilize features like pressure sensitive drawing. Please refer to the table below to see the part numbers of the active stylus supported on your product. Note: The part number of each…
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Chrome OS vulnerability may prompt Chromebook users to reset internal security keys
Why do I get the message "Internal security key requires reset" on my Acer Chromebook? Google has identified a U2F ECDSA vulnerability that may prompt users to reset their internal security keys. This vulnerability has been corrected in Chrome OS version 75. Chrome OS users are advised to update their operating system to…
