Why does my new computer show "No Bootable Device" or have no video on the screen?
Certain newer Western Digital solid-state drives equipped with built-in data retention technology may enter a self-repair mode. During this process, the system might display a 'No Bootable Device' error or show no video output. This typically occurs during system startup while the self-repair operation is in progress.
Users who experience this behavior should perform the steps below to resolve this issue.
- Wait at least 30 seconds after the "No Bootable Device" message or No display symptom appears, then proceed to step 2 below.
- Press and hold the power key for five seconds to turn the computer completely off.
- Power the system and see if it boots properly.
- Repeat this procedure until the system boots to Windows. It should only take a few times.
- Once your computer boots up, you should update to the latest BIOS for your model to prevent this message from appearing again.
Impacted Models and Updated BIOS Versions
Model | BIOS Version |
---|
EX214-53 EX214-53G X45-53 | V1.29 (coming soon) |
AV16-51P AV16-51PT | V1.07 |
SFG16-71 | V.1.09 |
A515-58M A515-58MT A515-58P A515-58PT S50-55 | V1.11 |
SF14-51 SF14-51T | V1.09 |
SFG14-71 SFG14-71T | V1.09 |
A315-24P A315-24PT | V1.19 |
EX215-23 | V1.19 |
TMP416-52 TMP416-52-TCO TMP416-52G TMP416-52G-TCO TMP416-72 TMP416-72-TCO | V1.24 |
TMP414-53 TMP414-53-TCO TMP414-53G TMP414P-53 TMP414P-53-TCO TMP414P-53G TMP414RN-53 TMP414RN-53-TCO TMP414RN-53G TMP414RN-53G-TCO | V1.24 |
TMP414-53-G2 TMP414-53-G2-TCO | V1.13 (coming soon) |
A3D15-71GM ANV15-51 ANV15-52 | v1.18 (coming soon) |
TMP214-55-G2 TMP214-55-G2-TCO TMP214-55T-G2 TMP214-55T-G2-TCO | V1.13 |
TMP216-51 TMP216-51-TCO TMP216-51G TMP216-51G-TCO | V1.24 |
TMP214-55 TMP214-55-TCO TMP214-55G TMP214-55G-TCO TMP214-55T TMP214-55T-TCO | V1.24 |
A315-44P | V1.05 |
TMP413-51 TMP413-51-TCO | V1.09 (coming soon) |
AV15-53P | V1.12 |
SFG14-73 SFG14-73T | V1.16 (coming soon) |
AG14-31P | V1.08 (coming soon) |
A16-51GM | V1.09 (coming soon) |
A14-51M A14-51P | V.1.05 (coming soon) |
ASP14-51MTN | V.1.05 (coming soon) |
A17-51M A517-58M | V1.16 (coming soon) |
ASP14-52MTN | V1.01 (coming soon) |
EX215-33 | V1.16 (coming soon) |
A315-510P | V1.16 (coming soon) |
A314-36M A314-36P | V1.16 (coming soon) |