Acer Switch Tastatur und Bildschirm funktionieren nicht

AndreasMichel
AndreasMichel Member Beiträge: 2 New User
bearbeitet April 2023 in 2019 Archiv
Hallo und guten Abend an Alle,

ich habe ein Acer Switch (1,5 Jahre alt) und folgendes Problem:

Wenn ich das Notebook anschalte, funktioniert es ein paar Minuten ganz normal. Nach kurzer Zeit funktionieren dann aber weder das Touchpad noch das Touch-Display.

Wer kann mir helfen? Muss ich das Gerät einsenden?

Gruß und danke,

Andreas

Antworten

  • Commodore_1995#
    Commodore_1995# ACE Beiträge: 98,349 Trailblazer
    Was ist das genaue Modell Ihres Notebooks? Beispiel an515-51-75kz!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AndreasMichel
    AndreasMichel Member Beiträge: 2 New User
    bearbeitet April 2019
    Acer Switch Alpha 12

  • Commodore_1995#
    Commodore_1995# ACE Beiträge: 98,349 Trailblazer
    bearbeitet April 2019
    Versuchen Sie, die Batterie zurückzusetzen, und deaktivieren Sie außerdem die schnelle Inbetriebnahme in den Energieoptionen:
    Ist Ihr Modell SA5-271? Wenn ja, gibt es auf der Acer-Seite ein Update für die Tastatur- und BIOS-Firmware: https://www.acer.com/ac/de/DE/content/support-product/6807?b=1
    Experimentieren Sie, um beide Firmwares zu aktualisieren. Denken Sie jedoch daran, dass dies ein riskantes Update ist. Ich übernehme keine Verantwortung für Schäden!
    Versuchen Sie auch den Vorschlag dieses Benutzers: https://community.acer.com/en/discussion/comment/576214/#Comment_576214
    https://community.acer.com/en/discussion/comment/499440/#Comment_499440

    Translate:
    Try resetting the battery and also disable quick startup in the power options:

    Is your model sa5-271? If it is, on the Acer page, there is an update for the keyboard and bios firmware:
    Experiment to upgrade both firmwares, but remember it is a risky update and I do not take any responsibility for any damage!
    Also try the suggestion of this user:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

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