hard drive configuration is not set to the factory default

klippy
klippy Member Posts: 1 New User

When I go into Acer Recovery Management to try to create a factory default backup I get a pop up that says Hard Drive configuration is not set to the factory default - back up aborted.  How do I get my hard drive set back to factory default?

 

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    klippy,

     

    I'd like to look into this for you, could you provide the specific model and part number of the system you have please?

  • luongaxo2015
    luongaxo2015 Member Posts: 4 New User

    Me too ! How can I creat recovery default backup. My model is V3-572-5217. What's part number, bro ?

  • luongaxo2015
    luongaxo2015 Member Posts: 4 New User

    Help me, please !

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you want to reset your PC to factory default or create a recovery backup?

     

    installed OS?

    I'm not an Acer employee.
  • luongaxo2015
    luongaxo2015 Member Posts: 4 New User

    I want reset my laptop to factory default so i can creat a recovery backup by acer recovery !

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Create recovery backup or recovery media and resetting to default are 2 different things.

     

    you can create the recovery backup even without resetting to factory default; you just need to start Acer erecovery and follow instructions. it will copy the recovery partition to DVDs or USB flash media.

    if Acer erecovery is not working and you have Windows 8.x, you can follow this guide:

    http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive

     

    about resetting to factory default, the easiest way is to press ALT+F10 at boot and then follow onscreen instructions.

    I'm not an Acer employee.
  • luongaxo2015
    luongaxo2015 Member Posts: 4 New User

    Thank alot ! I go to recovery when press Alt + F10  but error code 0cx00000e Smiley Sad !

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try to create recovery media from windows if possible, probably something is wrong on HDD partition.

    I'm not an Acer employee.