After Acer eRecovery stalls on Installing Office 2010

ecipsen
ecipsen Member Posts: 1 New User
in 2015 Archives

After system restore with eRecovery following persistent malware infestation the system loads software to initial configuration. This process stalls at "Installing Office 2010....21/35" and I cannot bypass it. System reboots normally but this screen reappears and won't allow any other action like Task Manager to get by it. I don't need or want Office 2010 so how do I get around this?

Answers

  • IronFly
    IronFly ACE Posts: 18,412 Trailblazer

    try to press ALT+TAB or CTRL+Shift+Esc or windows key logo+d

     

    this will help you to access the desktop and check if any pop-up need a confirmation.

    I'm not an Acer employee.

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