Windows Tablets

[billsey]

As posted before, Acer has a hardware fix for those who still have the issue after the BIOS upgrade. Contact them and they'll get it working.

[Acer-Cory]

Hi all,

I marked my response here as an accepted solution so hopefully it is easier to find.

Cory

[a904lea]

I don't want to faff about having a brand new piece of kit repaired. A replacement machine would be OK, or I'll opt for a refund and buy a different model which is fault free.

[eannbelan]

Hi. This is maybe off the topic, but I'll post it here anyways. I bought my Acer Switch a week ago. Suddenly, the Del key in the keyboard dock is not functioning now. Can anyone help me with this?

[Temp_user]

[FIX]

Well, after trial and error i fixed it.

What you have to do is completely shutdown the machine and boot it again.

Login to you account and go to you desktop try the volume rocker or the power button.

If it did not work redo the process

I hoped this helped for some of you guys !

[wolfhound]

You must be joking...

[a904lea]

Best of luck with that 'fix' being permanent! Do call by again next week and let us know how it's working out for you. LOL.

Sorry for the sarcasm, but I think everyone who's been plagued with this problem has rebooted many, many times. It may go away for a while, but, like Arnie, it will be back!

[lion_hart11]

---

Acer-Cory wrote:

Hi all,

I marked my response here as an accepted solution so hopefully it is easier to find.

Cory

---

Dear Cory,

I´m sorry but i cannot accept the solution. As many others, that sent their devices to the Acer Service and got or a new one with the same problem or a repaired device with the problem unsolved, I also made my move and called the Acer Support in Portugal, and the answer that i received was the logical one for someone that don´t have the knowledge of the problem: if with a reeboot you can solve the issue, there is 95 percent probability of being a software issue solved by a new bios or firmware update, but if the other 5 percent probability of being an hardware fault is true, and the problem is so worldwide, we sure will get a recall. Since there is no recall, i should wait. As I did.

As I asked before, please confirm me that the Portuguese Support have the knowledge of this problem and that they already have the tools and the information to solve it. If yes, i will send my Switch 10 to Service.

Best Regards,

Francisco

[edited for privacy]

[Acer-Cory]

Hi Francisco,

I understand the hesitation with the solution I've provided. I know that people sent their unit's in previously without success and I apologize for the trouble, and again, for the time it took to properly respond. As my solution post details, repair centers around the world are not prepared to address this issue fully. We haven't heard a positive or negative response yet from anyone who has had thier unit serviced since I made my announcement. I hope we receive some feedback soon.

Thanks,
Cory

[nojah]

What! Your repair centers around the world are NOT prepared to address this issue, and still you want us to send our devices away for service?
And since you have not received any responses, positive or negative, why mark the thread as solved?