Re: Can I download an Acer recovery program for my computer?

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pgarin
pgarin Member Posts: 1 New User

I am dissappointed with the company they subcontract to do tech support. If you ask to speak to a supervisor, you are told they are "Too busy". When you do get a blue screen, it's ridiculous as to restarting the computer. If you download from Microsoft, 8.0 OS, it asks for the product key, which I'm told is on the motherboard... They apparently don't have it cross-indexed with your serial number / SNID. Then they want $45.00 for a back-up USB drive or CD.

 

This is "excellent Customer service? Hardly

 

pgarin

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon
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    Hi pgarin,

     

    Sorry to hear about your issues, I would like to see if there is anything that I can do to help, would you please provide me the following information?
    SNID or serial number
    Contact name
    Contact number
    Email address
    Shipping address
    Purchase date