Need help restoring W7 64 bit Home Premium to my Gateway desktop

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growlybear
growlybear Member Posts: 9 New User

I lost my system due to a hal.dll message last wed 7/5. After trying for several days I finally realized my 2nd HD was screwing up my boot sequence I was trying to boot from an old WindowsXP file on the 2nd HD. Disconnected the HD and tried doing a clean install using a neighbors install disk that he had gotten from the Geek Squad for his Gateway laptop.

 

It looked like everything was working well until disc 3 trying to install Dritek Load Manager. The computer light was blinking but the green progress bar woild not advance. After about an hour I terminated the job.

 

 

I couldn't go past this file. The system will now boot into Safe Mode but I don't know what else to do any suggestions?

 

I looked at purchasing a W7 install disc. I can't believe how much they're trying to get for this program when W10 is ready to come out for sale.

 

Help Help

GrowlybearWoman Sad

 

Best Answer

  • growlybear
    growlybear Member Posts: 9 New User
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    Thank you so much ironfly. The link you sent me gave me the answer I needed to get Windows started again.

    Now all I have to do is restore all of my applications.

     

    growlybear

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try to install again, once stuck on Drytek software, try to press:

     

    CTRL+ALT+DEL

    or

    CTRL+Shift+Esc

    or

    ALT+Tab

     

    probably there's a prompt to answer in the background.

     

    I'm not an Acer employee.
  • growlybear
    growlybear Member Posts: 9 New User
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    I appreciate your answer ironfly.

    I started the reinstall again and it stopped at the same place. I tried Ctrl-Alt-Del and it brought up the task manager, but it wouldn't stay open long enough to read, it didn't appear to be waiting for a prompt. How can I bypass this step? I also have an Acer that has Dritek installed on it. Can I copy the filesfrom my laptop? If so where do I copy them to.

    I can boot into Safe Mode, is there anything I can do in Safe Mode?

     

    I can't believe so many people are having this problem and Acer hasn't come ouut with a solution.

     

    Thanks for any help you can give me.

    growlybear

  • growlybear
    growlybear Member Posts: 9 New User
    Answer ✓
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    Thank you so much ironfly. The link you sent me gave me the answer I needed to get Windows started again.

    Now all I have to do is restore all of my applications.

     

    growlybear

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    You welcome. Smiley Happy

    I'm not an Acer employee.