Windows 10 does not recognize the Monitor as PnP

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Earl39
Earl39 Member Posts: 3 New User

Windows 10 has my FT220 HQL touch monitor listed as "generic" and limits the resolution.  Windows 7 recognized the monitor and offred the highest resolution the monitor supports.  The resolution in Windows 10 is very poor and it limits the resolution.  I went through the initial start up procedure as described in the Quick Guide, but it did not help.  The auto Adjust does not improve it either.   I do not see win 10 drivers on the web site.  Is this the problem?  Why doesn't win 10 recognize the monitor?  How do I correct?

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  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    http://us.acer.com/ac/en/US/content/drivers/5117;-;FT220HQL

     

    you can install windows 8 drivers and check if this resolve your resolution problem.

    I'm not an Acer employee.
  • Earl39
    Earl39 Member Posts: 3 New User
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    I downloaded the win 8 drivers from the Acer site, but they would not load.  I had a chat with an Acer support person which was useless.  I just revered to windows 7 (easy option in 10), and full function is restored.  I'll check the Acer site from time to time and wait for a win 10 driver.  My Windows 10 upgrade button is still showing, and a copy is reserved.  Thanks for the response.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    So you tried to install the drivers manually but they didn't work?

     

    ok, let's wait for windows 10 drivers if any will be available.

    I'm not an Acer employee.