Switch 10 Win10 Audio driver not working

Ketho
Ketho Member Posts: 5 New User

I have an Acer Switch 10 (model SW5-011-16BC), and running a clean install of Windows 10 32-bit (build 10586).

 

  1. But the audio and camera drivers would not get installed automatically!
  2. So I tried installing the Win10 Audio drivers from the Support Page manually, but they didn't work.
  3. Then I resorted to the Win8 drivers instead, and they worked Smiley Happy

http://www.acer.com/ac/en/US/content/support-product/5687;-;SW5-011

 

  • Win10 Platform Drivers Installer: Platform Drivers_Intel_1.0_W10x86_A.zip

During the installation it would throw an error with the camera drivers, aborting the installation.

It seems to be an unsigned digital signature? (0xe000022f)

01:13:59:015: E Unable to pre-install driver file : D:\Software\Driver\Platform_Intel_Beta_WW18_Win10x86_BYT_Longchamp_C\Drivers\Camera\ov2720.inf - error code : 3758096943
01:13:59:030: E Uninstalling drivers that were previously pre-installed by DriverPackagePreInstall...

  

  • Win8 Master Installer: Others_Acer_1.03_W81x86_A.zip

The Win8 drivers successfully installed the audio/camera drivers:

01:19:33:874:   Pre-installing driver file D:\Software\Driver\MI_Acer_1.03_W81x86\MI\Drivers\Camera\ov2720.inf
01:19:34:609: Successfully pre-installed driver file D:\Software\Driver\MI_Acer_1.03_W81x86\MI\Drivers\Camera\ov2720.inf - DIFx Driver Store path C:\Windows\System32\DriverStore\FileRepository\ov2720.inf_x86_68ca7994030ae1b1\ov2720.inf

 

Are there other people who are having the same problem?

 

Similar threads:

Answers

  • joxelletiong
    joxelletiong Member Posts: 8

    Tinkerer

    I'm getting the same problem but only on my camera though I have the Acer Aspire Switch 10 SW5-011-15W8. The only thing that could fix it is when I run the driver installer coming from Windows 8 for the same model. But my camera would have problems then when it comes to video calling. 

  • Ketho
    Ketho Member Posts: 5 New User

    Are you saying that your camera is fixed now, but it still has some problems when it comes to video calling?

     

    It might be the same problem as this thread:

    http://community.acer.com/t5/Windows-10/Webcam-not-working-on-Acer-Aspire-SW5-011/m-p/433597

     

    If the camera is fixed with the Windows 8 drivers, then great.

    If there are still (video calling?) problems, maybe you should contact Acer Support...