SW5-171-39AV unresponsive screen

Pier2258
Pier2258 Member Posts: 1 New User

During the initial setup of my SW5-171-39AV i accept to install the Win10. All is working properly but when i remove the screen from the keyboard sometime the screen is unresponsive, and i can't use it in tablet mode.

All the drivers are upgraded with the files on the acer web. Win 10 is update.

When the sceen is unresponsive and I can use the keyboard and the touch pad only.

I also use Acer active pen when the sreen is responsive.

Sometime i have to do 2 or 3 restart with the on/off buttom.

Is it possible that the screen is defective?

Thank you for your help

Answers