S3-392G randomly frezzes after suspend or hibernate

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anocs
anocs Member Posts: 9 New User

Did clean install of latest W10 (10.0.10240.16549)

Few devices were not recognized and had to install drivers manually:

* SD Card reader from Realtek web page

* Intel® Smart Connect Technology 5.0 from Intel web page

 

Everyting works brilliantly well except one thing - random frezzes after suspend or hibernate.

 

Eg. when closing the lid or if system goes to sleep/hibernate automatically :

* during hiberantion after dumping data into hibernation file instead truning off it freezes (blue leds on).

* when it should go to sleep (blinkong orange led) - instead still blue leds on and screen and power is on.

 

The only way to solve this is hard power off (press 5s power button).

However from hibernation it resumes correctly - so it finished dumping data but was not pable to turn off PC.

 

Also seen one more symptom - also sometimes happens when I choose to shutdown - instead it reboots !!!

 

Answers

  • anocs
    anocs Member Posts: 9 New User
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    Need to try to disable "Fast Boot" - this might help with reboots instead shutdown.
    But still no idea of random suspend/hibernate freezes.

  • anocs
    anocs Member Posts: 9 New User
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    As expected disabling "Fast Boot" did not solved issue.

     

    Additionally "powercfg /energy" gives an error:


    "Platform Power Management CapabilitiesSmiley TongueCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer."
  • anocs
    anocs Member Posts: 9 New User
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    Tried original IME driver from Acer for W8.1 (9.5.10.1658).

    Now sleep/hibernation works perfectly !