S3-391 windows 10 installed. System periodically goes to a black screen and reboots by itself.

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Recarecar
Recarecar Member Posts: 2 New User

Working fine then suddenly goes to black screen and mouse pointer all that is seen.  It will move but if you let it sit, the system closes all windows and reboots, coming back to the Windows start up screen.  Where do I start looking?

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  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    Could be the VGA driver. Acer doesn't support your model for Windows 10 and there is no Windows 10 VGA driver.

    It's a Intel driver so look for a intel Win 10 VGA driver.

  • Recarecar
    Recarecar Member Posts: 2 New User
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    Thanks, you are correct, this Acer is not on the Win 10 list.  Funny how MS pushes this to you like all is well and able to run on your device.  There are no VGA Win 10 drivers, only Win8.1.  Intel does not have anything updated either.  We will see how bad it gets before deciding to back off to 8.1, if we even can.   Thanks for the reply.  

  • philetus
    philetus ACE Posts: 4,759 Pathfinder
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    http://www.thewindowsclub.com/rollback-from-windows-10

    I saw a article today that Win 10 is not working in 1 in 3 computers.