My Windows 8.1 product Key wont work when trying to install Windows 10?

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dezine
dezine Member Posts: 1 New User

I found my product key and checked it a couple times and if says it is wrong when I try to install windows 10 home version. I downloaded windows 10 iso and created a DVD of the new OS and it says my product key is no good?

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  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator
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    Hi dezine,

     

    You won't be able to take a Windows 8/8.1 OEM product key and use it for the installation of Windows 10. What you'll need to do is upgrade Windows 8.1 throught the Get Windows 10 App which will create a license for you using the authenticated Windows 8.1 key. Once this is done, you could then reload Windows 10 from scratch, but there is an option in Windows 10 to do a clean install.

     

    Hope this helps,

    Cory

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
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    What he said.....

    I'm not an Acer employee.