Keypad not working properly win 10

Robtb
Robtb Member Posts: 5 New User

Hi there,

 

I have an Aspier 5332 OS windows 10 pro, the keypad is not functioning correctly. Scroll dosen't work, the mouse pad moves the cursor but tapping to select something brings the context menu up. It just doesnt feel right. Selecting stuff, it feels like your having to click the button twice.

 

Before OS update the mouse was using alps touchpad. The device manager says its now ps/2 compatible mouse

 

Device manager says it has the latest drivers installed.

 

Very annoying. After searching the web this seems to be a big problem. Any solutions to this ?

 

Thanks

Best Answer

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    Robtb,

     

    You can attempt to download, remove what drivers are installed, and install the drivers from our support site to see if they resolve your issue.

  • Robtb
    Robtb Member Posts: 5 New User

    Hi,

     

    Ive downloaded alps driver which had originally worked but since Windows 10 update its reverted back to how it was.

     

    Now when i download Alps driver and try to install i get the below error..

     

    How can I fix this ?

     

    Your app doesn't work with Windows 10
     

    The app you're trying to use was blocked from opening because it might damage your PC or result in loss of data. This is because some apps that worked with a previous version of Windows might not work in the same way with Windows 10.

    Go to the support website for the app developer and check whether a new or updated version of this app is available for Windows 10.

  • billsey
    billsey ACE Posts: 31,436 Trailblazer

    Right click the installer and tell it to run in compatibilty mode.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Robtb
    Robtb Member Posts: 5 New User
    Answer ✓

    Found an Alps driver that is compatible thanks. http://www.iteegra.com/acer-aspire-5332-touchpad-not-working-windows-10/

  • evelyn101
    evelyn101 Member Posts: 1 New User

    How do i activate the mouse keyboard?  The cursor works fine with a mouse on Aspire E11