I have an Aspire T3-605. I am attempting a customized restore (retain user data) to factory default

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gdcarson
gdcarson Member Posts: 1 New User

I am attempting a customized restore (retain user data) to factory default and Windows 8.0. Then upgrade (again) to Windows 8.1 in order to upgrade to Windows 10.

 

My attempt to upgrade from Windows 8.1 to Windows 10 failed with an error code: C190011F. Microsoft support said that my Windows 8.1 was corrupted and that I would have to follow the above procedure.

 

Now, when I try the customized restore, I get the following message: "THERE WAS A PROBLEM REFRESHING YOUR PC. No changes were made. Check for solutions to this problem. No link to help.

Please help.

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