Create your recovery media! It's the best way to fix anything.

Cory-Acer
Cory-Acer Administrator Posts: 1,449 Community Administrator

Acer products that ship with Windows have a recovery partition built into the harddrive with software that will allow you to initiate a recovery from within Windows as well as create a USB recovery incase something happens.  This is the most important tool you'll have to help you with your PC moving forward. We can't stress enough how important it is to make your recovery media as it will be invaluable when you need it the most and can save time and money having to order a set from your local Acer support team.

 

This is espectially true  with Windows 10, we have seen many users attempt to use the Microsoft Media Creation Tool and do a clean install of Windows 10. Unfortunately, this does not allow for your current Windows Key to be ugpraded to support Windows 10. Users will be instructed to restore their system, perform updates and let Windows upgrade to Windows 10 accordingly. If you don't have your recovery media, you will need to contact your local support team to inquire about the availability and pricing for new media and then wait for it to be shipped.

 

We do have documentation online, which I'll link below, detailing the steps of how to initiate a recovery from the HDD, how to create backup media (USB or DVD depending on the system) and how to use that backup media if and when you need it.

 

Acer Recovery Management: http://acer.custhelp.com/app/answers/detail/a_id/29934

 

Thanks,
Cory