Acer Switch 10 and Windows 10 SW5-012

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jdwoot
jdwoot Member Posts: 1 New User

I didn't want to wait for Windows to tell me I could upgrade. 

 

I used the link on the Windows site to upgrade now. I kept getting an error with a code I couldn't decipher. Checked the list and my laptop is eligible for upgrade. Had all the current Windows Updates. Chatted with support and they said to update my BIOS.

 

Here's what I ended up doing to get to success.

 

1. Updated BIOS (download from the support website) I was on 1.10, skipped over 1.13 and went directly to 1.14.

2. Updated firmware (also on the support website) Did this after upgrade failed again on the Windows site.

3. Checked Windows Update one more time. Found a new update. Could be coincidence or could be the new firmware and BIOS triggered an update. 

 

Ran the upgrade and all worked fine. I don't know if this will help anyone, but it would have saved me a lot of grief so I thought I would share it.